Got questions?
Answers to the questions we hear most often.
How many branches can I manage?
Single Location plan supports 1 branch, Multi-Location up to 3 branches, and Scaling Group up to 5 branches. If you have more than 5 locations, contact us for enterprise pricing.
Is there a free trial?
Yes, all plans come with a 14-day free trial. The trial starts after your onboarding call. We make sure your setup is complete before the trial begins.
Is there a discount for annual payment?
Yes, annual payment is approximately 25% cheaper than monthly. Full pricing is available on the Pricing page.
What payment methods are accepted?
We accept major credit/debit cards (Visa, Mastercard) and international bank transfers via secure payment gateways. Invoices are available for annual payments.
Can I upgrade or downgrade my plan?
Yes. You can change plans anytime from your account settings or by contacting our team. Upgrades are immediate, downgrades take effect at the end of the billing period.
How do I cancel my subscription?
You can cancel anytime from your account settings or by contacting us at support@wekadata.id. Cancel at least 3 days before your renewal date to avoid being charged for the next period.
Can I get a refund?
Subscription fees are generally non-refundable. However, if we experience a service outage lasting more than 72 consecutive hours within a billing period, you may request a prorated refund. Submit your request to support@wekadata.id.
Can the Enterprise plan be customized?
Yes. The Scaling Group plan is designed for specific needs of restaurants with more than 5 branches, including custom data pipelines, dedicated SLAs, team onboarding, and a dedicated account manager. Contact us to discuss further.
Do I need technical knowledge to use Wekadata?
Not at all. Wekadata is designed for restaurant owners and managers, not IT teams. After your onboarding call, your dashboard is ready to use without any technical setup required.
When is my data updated?
Data is updated automatically on a schedule agreed upon during onboarding. For Growth and Enterprise plans, you can adjust the update schedule to fit your operations.
What data sources can be connected to Wekadata?
Wekadata can pull data from POS systems, employee attendance tools, inventory systems, member & CRM data, and operational costs such as salaries, rent, electricity, and utilities. Whatever tools you currently use, we'll help connect them.
How does automatic alerting work?
You set your own thresholds. For example, get notified if a branch's sales drop 20% below average, or if there are no transactions for 2 hours during operating hours. Alerts are sent via email or WhatsApp.
Is Wekadata accessible on smartphones?
Yes. The Wekadata dashboard is fully responsive and works comfortably on smartphones and tablets. No app installation needed, just open your browser.
Is my restaurant data secure?
Yes. All data is encrypted and stored with industry-standard security. You can also set role-based access for each team member (owner, manager, or staff) so everyone only sees what's relevant to them.
What happens to my data when my subscription ends?
Your data isn't immediately deleted. After your subscription ends, your account enters read-only mode for 30 days, during which you can still view and export all data. After 30 days, data that can identify your business will be permanently deleted.
Does Wekadata integrate with POS systems?
Yes, Wekadata supports integration with popular global POS systems like Square, Toast, and Lightspeed. Transaction data syncs automatically. Contact us to confirm compatibility with your current system.
How do I connect my POS system?
After signing up, you'll be scheduled for an onboarding call with our team. In that session, we'll help you connect all your data sources. This is usually done in a single session.
What if the tools I use aren't common?
No problem. Wekadata also supports manual data upload in CSV or Excel format. We'll help determine the easiest export format from your existing system.
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